RISK IMPROVEMENT ASSISTANCE
For many policyholders, being asked to carry out risk improvements by their insurer can be a daunting task. This is where we step in, turning the entire process into a truly positive customer experience.
RISK IMPROVEMENT ASSISTANCE
WHAT IS RISK IMPROVEMENT ASSISTANCE (RIA)?
Risk Improvement Assistance (RIA) is our flagship service. It's what led us to win a Queen's Award for Innovation and is what sets our brand apart from other risk management providers.
It is the essence of being customer-centric. Without RIA only around 30% of risk improvements are ever carried out. With RIA that figures rises to 88%. What's the difference? Our expertise and help. Our team informs, guides and highlights the benefits of risk improvements, to not only win clients hearts and minds, but to support them through their journey. RIA is our story. It's what RiskSTOP is all about.
Makes compliance with risk improvements much easier for policyholders
Help from experienced Risk Management Advisors
An established and proven process
Customer satisfaction measures
Regular performance reviews with clients
Reduces risk for the policyholder and insurer
Greater confidence in risk exposure
Improves rate of compliance to 92%
Treats customer fairly
Greatly enhanced customer perception
"It’s lovely when people end up saying thank you for all your help, especially when things might have got off to a tricky start. Coping with risk requirements from insurers can be difficult for businesses, who of course have other things to do, like running their business!"
RiskSTOP Risk Management Advisor
Your service is exceptional. We would not have been able to complete what was required without the information you provided.
NFU Mutual policyholder
Keep doing what you're doing. It was great having someone to hand to help us through a process we had not encountered before.
Your assistance was invaluable. Nothing was a problem, totally stress free and a pleasure dealing with RiskSTOP. Thank you.
Electronic components manufacturer
Lisa Beaton | Risk Management Operations Manager
Lisa is that often wonderful combination of a people person who likes to get things done. She epitomises what RIA is all about and leads the team behind it. "I don't like the idea of people struggling with something technical or that's difficult to implement, when others have the experience and expertise to help out. You tend to see a transformation in people who have been through the 'Assist' process, as we call it, They start off a bit lost and unsure about where to begin and end up feeling good about keeping their colleagues safe or protecting their business. I'm proud of the team here and everything that we achieve."
To find out more about Risk Improvement Assistance, please contact Lisa.