The RiskSTOP Group is committed to a pro-active Corporate Social Responsibility Programme of activity and strives to continually improve and enhance its local environment.
We aim to add social, environmental and economic value to the community in order to produce a positive sustainable impact for both society and the business itself. The following outlines our ethos and activities as an employer, a customer, a member of the local community and as a world citizen.
RiskSTOP believes its most valuable resource is the skill and commitment of its dedicated staff. For this reason, we invest considerable time, money and effort in developing and supporting our staff through bespoke training courses.
New staff undergo a comprehensive induction training programme which supports the company’s vision and mission.
An appraisal system is in place and staff are encouraged to realise their full potential not only by training, but in terms of their own personal development. The success of this approach is reflected in the large number of internal promotions which have taken place.
RiskSTOP prides itself on the welcoming and friendly atmosphere in this non-sales environment.
We recognise the benefit to our customers and the motivational impact to our staff of high levels of training and development.
To achieve our business objectives we depend on the skills, innovation and contribution of all our employees. We aim to develop our company by treating all with respect, creating a supportive work environment and providing opportunities for training and development.
We do not tolerate any form of discrimination. We believe that all workers have a right to be treated with dignity and respect.
The team is known to ‘work hard, and play hard’, and as a company we support a number of staff social events. We encourage our employees to socialise outside working hours, to enjoy themselves and get to know each other without the restraints of the working environment. This has proved to be beneficial, particularly as it encourages team work and a greater understanding of the varying elements and requirements of different jobs.
DELIVERING QUALITY TO CUSTOMERS
A commitment to quality is at the heart of RiskSTOP. All users of our services are surveyed to ensure they are satisfied with the standard of support and assistance received. Dedication to service is evidenced by independent research which shows outstanding levels of customer satisfaction, with 93% of customers rating the service ‘very good’ or ‘excellent’.
The RiskSTOP Group has an ongoing commitment to the quality of service we provide. This is why we have developed and maintained our governance framework aligned to the BS EN ISO 9001:2008 standard, the world’s most established quality framework. It demonstrates achievement in areas such as customer satisfaction, staff motivation and continual improvement.
WORKING WITH OUR SUPPLIERS
RiskSTOP works with businesses that share similar, pro-active environmental, health and safety and business governance policies. We know our reputation can be affected by those we do business with. For that reason, we only work with the best suppliers who assist us by helping us learn and grow. This ensures we maintain and deliver high levels of customer care. Our suppliers are expected to act ethically, treat their employees fairly, maintain health and safety standards and manage their impact on the environment.
In return, we treat our suppliers fairly, pay them promptly and communicate our requirements clearly.
We believe we can get the most from our relationships with suppliers by working with them as a team. In this way we can improve our performance and ensure the timely delivery of high quality, cost effective products and services to customers.
SPONSORSHIP AND DONATIONS
RiskSTOP recognises the importance of assisting local and national charities in raising much-needed funds. We have adopted a local sponsorship policy in order to help local charities meet their fund-raising targets. Where possible, we raise awareness of the good work provided by these charities and encourage other businesses to follow our lead.
Examples of fund-raising activity include our decision to donate money otherwise earmarked for corporate Christmas cards to the Joseph Weld and Trimar Hospice, Cancercare in Dorset and Julia’s House, the
Dorset children’s hospice and Hangers Heroes which is now RiskSTOP's chosen charity. If you would like to know more about our chosen charity then click here.
Staff regularly take part in fund-raising events such as dress-down days - in which they dress casually for work in return for a charitable donation. In addition they take part in the ‘Race for Life’ event, most recently raising £1,000, and also participate in fund raising for Children in Need and Comic Relief. Their efforts have seen them raise more than £55,000 for many charities to date.
RESPECTING THE ENVIRONMENT
RiskSTOP is committed to exploring new ways of reducing its environmental impact. A key aspect of this involves introducing energy
saving methods and new green initiatives designed to further reduce our environmental footprint.
Some examples are:
• Energy efficient lighting and heating systems
• Energy efficient computers
• Water efficiency
• Paper reduction
Company policy is to recycle 100 percent of packaging, paper and consumables. It avoids producing waste which goes to landfill, disposing of materials wherever possible through recycling.
RiskSTOP promotes the use of company cars and delivery vehicles
with low CO2 emissions. We work with courier companies that promote policies to reduce carbon emissions in their vehicles.
In an innovative initiative designed to protect the environment, we
also offer employees incentives to car-share on their journeys to and
from work. This aims to not only reduce carbon emissions, but also to free up road space and reduce congestion on roads in the local area