Assist And Assist in Action

ASSIST & ASSIST in Action

RiskSTOP was given the Royal seal of approval for its pioneering service ´Assist´ when it received the Queen´s Award for Enterprise (Innovation), recognising that the company had re-engineered the way business tackles the survey process of risk management.

Assist helps customers comply with their insurance company´s risk improvement requirements or their brokers´ recommendations to the right standard and within the specified time.

Where Assist is used, RiskSTOP co-ordinates the entire risk management process from when the survey is carried out to final written confirmation of compliance.

Research shows insurers and brokers using Assist see the number of customers complying with the survey requirements within the period specified increase from an industry average of 40% to 95% or more.

Assist offers customers free, unlimited access to one of RiskSTOP´s highly trained Risk Management Advisers, keeping all stakeholders in the process up-to-date with every action via its custom-built software.

For insurers, the service more than pays for itself through lower claim costs, reduced loss ratios and savings in underwriters´ time.

For brokers, Assist frees up time for their broking teams to concentrate on customer acquisition and retention, as well as reducing errors and omissions exposure.

Case Study: Assist in Action

For Managing Director Graham Wild of Codiac Limited, access to RiskSTOP Assist could not have come at a better time.

"In normal circumstances my insurer´s requirements for risk improvement would have been time consuming and complicated. But because they came at a time when we were working flat out for an important new customer, it could not have been more of a challenge.

The fact that RiskSTOP was immediately available to provide information, assistance and progress chase suppliers ensured that all work was completed to my insurer´s specification and on time. I even received a letter of thanks and a certificate of compliance.

"What really amazed me was all the help RiskSTOP provided free of charge. Best of all, the improvements have solved issues which were distracting the management team and requiring us to claim on our insurance. Thus the support we received saved valuable time and means we can look forward to better insurance terms in the future."