Risk Management Adviser - A Day in the Life...
At the heart of RiskSTOP´s service is an expert team of Risk Management Advisers (RMAs). RMAs are specially trained to give customers the help and support they need to meet their insurance company´s risk improvement requirements and brokers´ recommendations within the specified timeframe.
- About her role at RiskSTOP...
- "The role is about helping and motivating customers to follow through on their insurance company´s or brokers´ risk management report." Lisa Beaton
The role of RMAs means customers have the benefit of an informed expert dedicated to their particular risk management situation, thereby ensuring continuity, industry expertise and efficiency of service delivery. This role has been pioneered by RiskSTOP and is entirely new to the insurance industry.
Risk Management Adviser: A day in the life of...
RiskSTOP employee Lisa Beaton said: "Most customers are hugely busy running their businesses, so they welcome us giving them a call to talk through progress and offering help in complying with outstanding risk requirements and/or recommendations."
Lisa underwent a comprehensive training programme to become an RMA. Her course covered everything from the roles of surveyors and underwriters to health and safety issues. It also ensured she was expert at using RiskSTOP´s specially developed software which logs all calls to customers and highlights the requirements and recommendations they have met and those which are still outstanding.
"Customers deal with a single Risk Management Adviser which enables us to develop a one to one relationship with them. RMAs are dedicated to an insurer or broker, liaising where required with the surveyor, underwriter, broker and suppliers.
"We are committed to providing the very best standard of customer care and our service is consistently rated as excellent, something which we are eminently proud of and determined to maintain."
Company Registration No. 6236118